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Services

One of our company's most important principles is offering clients only highly modern products at an optimum price. We constantly observe new trends in HW technology development and develop new SW versions. Our employees undergo regular training and are highly professionally qualified. We try to carry out our main services using only our own equipment and human resources. This method guarantees customers a high quality of ordered services and reliable operation of the equipment provided.

Our services include:

  • Construction of new systems
  • Rebuilding older and inadequate systems
  • Repurchasing inadequate technologies 
  • Delivery of single-purpose equipment
  • Custom solution of comprehensive technological units
  • Remote systems administration and diagnostics
  • Regular system inspections, reviews and upgrades
  • Service all over the Czech Republic and Slovakia
  • Outsourcing

Designs and studies

For all our products we create a technical design solution including the possibility of choosing from several versions. For larger-scale systems we provide entry-level consultation and technical inspections right at the customer's office. If there is interest we bring equipment to the site or organize a detailed presentation for multiple persons in one of our branch offices. Upon agreement we will lend out the requested equipment for the purposes of testing it in actual operation.

Projects

We have our own design department. For each equipment installation, we create accompanying project documentation including even documentation of the current state. Standard projects are delivered in a printed form and, if necessary, they can be delivered in electronic form on a CD. Projects are worked out comprehensively (cable routes, terminal scheme, report/assessment), including approval of appropriate offices (such as the Fire Department (HZS), etc.). Design documentation is rendered in AUTOCAD format.

Installation and launching

The technical department takes care of the professional installation and launching of the low-voltage systems we offer. The center has available complete technical equipment for installation in all types of buildings. Deliveries are comprehensive, from technical preparation, to the actual installation, starting up operation, and training of individual users and subsequent technical support. The delivery also includes operating instructions for individual pieces of equipment, certificates, homologation and declaration of conformity in accordance with Act. No. 22/1997 Coll.

Service and Technical support

We arrange service and technical support using our own service department and review technicians. Regular technical support enables the operation of equipment not only at the moment the investment is made, but also in the future and with all services necessary for the system's long-term functioning. We are continuously improving the accessibility of our service and use the most modern technologies for technical user support.

Financing

We offer several financing options for selected products using financial leasing, operative leasing or installment sale. Customers can also choose and optimum payment method, which will accommodate their needs and requirements.

Extra Services

  • On-site technical intervention within 6 hours of reporting the error (for critical systems, within 2 hours)
  • Helpdesk technical hotline with a 2 hour guaranteed response time
  • Remote system administration via the Internet
  • Creation and modification of custom SW and HW applications
  • Wide range of technical services at the customer's facilities - regular check-ups, reviews, advice, maintenance.
  • OUTSOURCING - delivery of comprehensive system administration
  • Included in system delivery - 1 year of free technical support
  • Warranty period of 24 - 60 months